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Shipping policy

Shipping policy

Company Name: La Flotte Ltée - Bobato

Address: 53 A, Sir John Pope Henessy Street, Curepipe, 74245, Mauritius.

Contact:

At Bobatoshipmodels, we are committed to providing you with a seamless and reliable delivery service. Please read the following delivery policy to understand how we handle shipments:

1. Shipping Options:

  • We offer standard shipping through Mauritius Post for home delivery within Mauritius and our Maritime agent for deliveries from Mauritius to your country.
  • Alternatively, you can opt for expedited delivery services provided by DHL, FedEx, or UPS.

2. Shipping Costs:

  • Shipping costs are calculated based on the final packing weight of the product and your country's location.
  • Our calculations adhere to flight and maritime guidance.

3. Delivery for Tailor-Made Models:

  • For Tailor-Made or "Request a Quote" items, shipping costs will be determined based on your location and the product's packing dimensions.
  • You have the freedom to select your preferred delivery agent, such as DHL, FedEx, or UPS.
  • Once your Tailor-Made Ship is completed, the product will be stored for 48 hours while awaiting final payment.
  • If the product remains in our store after 72 hours, additional storage fees may be applied to the invoice without prior notice.

4. Ownership and Refund Policy:

  • Once the product is dispatched and shipped, it is no longer under the control of the Seller.
  • No refunds shall be claimed after dispatch.
  • Delivery times are determined by the chosen delivery method, either by flight or maritime, and the seller has no control over the delivery process.
  • Buyers can contact our support team or track the shipment on our website using the Order Tracking ID provided.

5. Estimated Shipping Time:

  • While we do not provide specific shipping timeframes, our standard shipping typically takes between 30 to 45 days.
  • We kindly request your patience during this period.
  • Track your order using the provided tracking ID.

Additional Clauses:

  • We reserve the right to make changes to our delivery policy without prior notice, as required.
  • In the event of any discrepancies or disputes, the jurisdiction will be governed by the laws of Mauritius.

Please note that this delivery policy is designed to ensure the smooth and secure delivery of your Bobatoshipmodels products. If you have any questions or need further assistance, feel free to contact us at the provided phone numbers or email addresses.