Shipping Policy
Bobato Ship Models
Shipping Policy
- Company Name: La Flotte Ltée – Bobato
- BRN: Business Registration Number: Corporate - C06013529
- Address: 53 A, Sir John Pope Henessy Street, Curepipe 74245, Mauritius
- Phone: (+230) 675 2899 / (+230) 5830 0277
- Email: laflotteshipmodels@gmail.com / info@bobatoshipmodels.com
- Standard Delivery (Mauritius): Sent via Mauritius Post for home delivery within Mauritius.
- Standard Delivery (International): Shipped through the company’s maritime agent for dispatch from Mauritius to your country.
- Expedited Services: Available through DHL, FedEx, or UPS if you prefer faster transit.
- Calculated based on the final packed weight of your order and your destination location.
- Rates are determined using the latest flight and maritime guidelines.
If you order a Tailor-Made or “Request a Quote” item:
- Shipping cost quote is provided after taking into account your location and the product’s packing dimensions.
- You may choose your preferred courier (DHL, FedEx, UPS, etc.) for actual delivery.
- Once the custom model is completed, it is held in store for 48 hours pending final payment.
- If payment is not received and the model remains in store after 72 hours, additional storage fees will be added to your invoice without further notice.
- Once a product is dispatched, it is no longer under Bobatoshipmodels’ control.
- No refunds can be issued after dispatch.
- Delivery times depend entirely on the chosen shipping method (air or sea), and the seller has no control over actual transit time once shipped.
- You can track your shipment with the provided Order Tracking ID or contact support for assistance.
- Standard shipments generally take 30 to 45 days to arrive.
- Exact timing varies based on destination and chosen courier—the estimate is intended as a guideline.
- You may monitor progress via the tracking ID once your order is shipped.
- Delivery Location: Goods are delivered either by you collecting them at Bobatoshipmodels’ premises (after notification that they are ready) or to a mutually agreed‐upon address.
- Delivery Dates: Any quoted delivery dates are approximate only. Bobatoshipmodels is not liable for delays outside its control. Time is not “of the essence” unless explicitly agreed in writing. Advance deliveries are permitted with reasonable notice.
- Partial Deliveries: If your order is split into installments, each delivery is considered a separate contract; failure to deliver one installment does not void the remainder.
- Seller’s Limited Liability: If Bobatoshipmodels fails to deliver (other than for reasons beyond its reasonable control), its liability is limited to the difference between the cost of replacement goods in the cheapest market and the original price paid.
- If you do not take delivery or do not provide proper instructions at the agreed time (and it is not due to Bobatoshipmodels’ fault), Bobatoshipmodels may:
- Store the goods at your expense (including insurance); or Sell the goods at the best available price, charging you for any shortfall if resale proceeds fall below the original contract price.
- Bobatoshipmodels is not liable for products it cannot deliver due to the above circumstances. Any delays in returning items (for whatever reason) will not incur liability on Bobatoshipmodels’ part. If you handle returned goods negligently, Bobatoshipmodels is also not responsible for any resulting loss.
- Bobatoshipmodels reserves the right to modify this Shipping Policy without prior notice.
- Any disputes or ambiguities will be governed by the laws of Mauritius.
- Standard & Expedited Options: Choose between Mauritius Post/Bobato Ship Models maritime agent (standard) or DHL/FedEx/UPS (expedited).
- Costs: Determined by final packed weight and destination.
- Tailor-Made Models: Customized shipping quotes; 48 hours hold awaiting payment; 72 hours storage fee thereafter.
- No Refund after Dispatch: Once shipped, ownership transfers, and refunds are not possible.
- Transit Time: Typically 30–45 days for standard shipments; tracking provided.
- Detailed Terms: Lay out rights and liabilities regarding delivery dates, partial deliveries, failed acceptance, and limited seller liability.
- Policy Updates & Jurisdiction: Policy may change at any time; governed by Mauritius law.
For any further questions about shipping, tracking, or associated fees, please contact Bobatoshipmodels at (+230) 675 2899 / (+230) 5830 0277 or via laflotteshipmodels@gmail.com.